Refund and Returns Policy

What We Will Do Together

Step 1: Raise a return or replacement request within 7 days from the delivery date if you’ve received the wrong or expired product(s). Submit your request here with your order and contact details. You can also raise a request using the Chat option. For damaged or missing products, please raise a return or replacement request within 2 days of delivery.

Step 2: Allow us 2 working days to review your return request.

Step 3: Once reviewed, we will arrange for our courier partner to pick up the products.

Step 4: If our reverse pickup service is unavailable in your area, please self-ship the product through a reliable courier. We will reimburse the courier charges to your PayTM Wallet or SwastDukan Wallet.

Step 5: Upon receiving the product(s), we will verify them and initiate the replacement or refund based on stock availability.

Conditions for Return or Replacement

We accept returns or replacements under the following conditions:

• Wrong product delivered
• Expired product delivered
• Damaged product delivered (physical damage, tampered product, or packaging)
• Incomplete order (missing products)

Conditions Where Returns/Replacements Won’t Be Accepted

• Opened, used, or altered products
• Missing original packaging (mono cartons, labels, etc.)
• Return/replacement request submitted after 7 days from the date of delivery
• Damaged or missing product reported after 2 days from the delivery date

How Are Returns Processed?

After you request a return, we will arrange a pickup within 5-7 business days. The item will be inspected at our warehouse for quality control. Upon approval, we will process your refund.

Order Cancellations

You may cancel your order by clicking the CANCEL button on the order details page under the My Account section. Please provide a reason for cancellation, and we’ll handle the rest. Note: Orders can only be canceled before the status is marked as “Ready to Ship.”

Refund Process

• For prepaid orders, refunds will be credited to the original payment method within 7 business days.
• For Cash on Delivery orders, please provide your bank details for a refund.

Refund Timeline

• For canceled orders, refunds are credited to the original source within 7 business days.
• For returns, refunds are processed after the product passes quality control at our warehouse. The complete return and refund process takes approximately 2 weeks from pickup.

Partial Order Returns

You may return any eligible product within 7 days of delivery.

If you have further questions, feel free to reach out to us at support@digitalgalaxy.shop