Privacy Policy
At Digital Galaxy, operated by ZENTRITECH INFOTECH PRIVATE LIMITED, we are committed to protecting your privacy online. This Privacy Policy explains how we collect, use, and share information through our applications. By using our app, you agree to the terms of this policy, so please read it carefully to understand how your personal information is handled.
Information We Collect
During Registration
When you register on our app, we may collect information such as your name, address, phone number, email, gender, date of birth, and preferences.
Account and Transaction Information
For services like payments and deliveries, we may collect details including your billing and delivery address, bank account information, and tracking details to ensure smooth transactions.
User Activity
We gather data about your activities on the app, such as product preferences, prices, delivery information, disputes, and interactions on forums.
Browsing Information
To improve your experience, we track your IP address, browser type, operating system, pages viewed, and session details.
User Interaction
We analyze your clicks, scrolls, and other interactions to improve the user experience.
Multi-Vendor Information Sharing
As a multi-vendor platform, Digital Galaxy allows different sellers to list and sell their products. For seamless transactions, we may collect and share specific information with vendors.
Information Shared with Vendors
To process your orders, facilitate deliveries, and maintain communication, we may share your name, contact information, delivery address, and order details with the vendors.
Vendor Responsibilities
Each vendor is responsible for safeguarding your personal data, and they must comply with this privacy policy and applicable privacy laws. Vendors are prohibited from using your data for purposes beyond fulfilling your order.
We retain your information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Personal Information: We will retain your personal information for optimization and user experience as long as your account is active or as needed to provide you with services.
Usage Data: We may retain usage data for 7 to 21 days to analyze trends and improve our services.
When your information is no longer needed, we will securely delete or anonymize it.
Direct Communication
Vendors may contact you directly for order management, deliveries, or returns. However, they are restricted from using your contact information for marketing purposes unless you give explicit consent.
Vendor Privacy Policies
Some vendors may have their own privacy policies regarding your information. We encourage you to review these policies if dealing with a specific vendor.
How We Use Your Information
We use the information collected to:
- Verify your identity.
- Provide and manage our services.
- Enable communication and transactions between users and vendors.
- Improve and customize our services.
- Send offers, updates, and push notifications.
- Prevent misuse of our services and handle violations.
- Comply with legal requirements and investigations.
- Provide live tracking for orders and deliveries.
Sharing Your Information
We may share your information with:
- Service providers who assist us in delivering services.
- Vendors to facilitate transactions and deliveries.
- Our affiliates and designated service providers.
- Legal, insurance, or regulatory bodies if required.
- Employees, contractors, and third parties involved in processing.
- Public platforms if you voluntarily upload information.
- Financial institutions or vendors for product offers.
- Other companies in case of a merger or acquisition.
If we collaborate with third parties, their privacy policies will apply.
Cookies and Similar Technologies
We use cookies and similar technologies to analyze trends, manage the app, and gather demographic data. You can control cookies through your browser settings. We also collect data automatically for analytics and reporting.
Security of Your Information
We implement security measures to protect your data, though no method of transmission is entirely secure.
Service Announcements
You may receive notifications related to our services, even if you have opted out of promotional communications.
Children’s Privacy
We do not knowingly collect data from children under 18. We encourage parents to monitor internet usage.
Policy Changes
We may update this Privacy Policy periodically. Changes will be posted on the app, and continued use signifies acceptance of the updated terms.
For any questions or concerns, please contact us at support@digitalgalaxy.shop